Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
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You can change your address after placing an order only if you meet all 5 criteria:
- Seller has not arranged shipment for your order.
- You have not made payment or payment has not been confirmed.
- You have not requested a change of address for the order before. Delivery address can only be changed once for each order.
- New address does not incur higher shipping fee.
- Did not use a Free Shipping Voucher when placing order.
If you meet all the above criteria, you may proceed to change your delivery address.
If seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel in order to change the address. However, do note that the cancellation request is subject to seller’s approval. If the seller rejects your cancellation request, the order will proceed as per usual.
Your store comes with email templates that you can customize with your logo and brand accent color. You can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your order notifications.
Your store also includes SMS notifications for order confirmation and shipping updates. To learn more about how to enable and configure these updates, see SMS notifications.
You can view and update your store’s notification settings from the Notifications settings page in your Shopify admin.